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Documentation Index

Fetch the complete documentation index at: https://docs.kamascend.com/llms.txt

Use this file to discover all available pages before exploring further.

This guide covers common issues and how to resolve them.

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CV Optimizer Issues

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”My CV upload failed”

Possible causes:
  • File format not supported (use PDF or DOCX)
  • File too large (max 10MB)
  • Corrupted file
Solution:
  1. Ensure your file is PDF or DOCX format
  2. If the file is large, try compressing it
  3. Try pasting the CV text instead of uploading

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”The ATS score seems wrong”

Possible causes:
  • Job description was incomplete or summarized
  • CV format is unusual
  • ATS algorithms vary by system
Solution:
  1. Use the complete, original job description
  2. Ensure your CV uses standard section headings
  3. Remember: the score is a prediction, not a guarantee

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”The AI rewrite changed my content too much”

Solution: The AI rewrite is a starting point, not a final product:
  1. Review each section carefully
  2. Revert changes that don’t reflect your experience
  3. Personalize the language to sound like you

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AI Coach Issues

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”The coach doesn’t know about my achievements”

Possible causes:
  • Achievements not logged yet
  • Session started before achievements were added
Solution:
  1. Log achievements in the Achievements module first
  2. Start a new coaching session after logging achievements
  3. Saved notes from previous sessions are included automatically

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”Confidence score is low”

Possible causes:
  • Limited relevant achievements for the topic
  • New user with minimal evidence base
  • Topic outside the coach’s training scope
Solution:
  1. Review the remediation flags for suggestions
  2. Log more achievements relevant to the topic
  3. Provide more context in your messages

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”Session was lost”

Possible causes:
  • Sessions are ephemeral by default
  • Browser closed without saving
Solution:
  1. Always click “Save Note” for important insights
  2. Saved notes persist across sessions
  3. Start a new session and reference saved notes

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Revenue Tracking Issues

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”Currency conversion seems wrong”

Possible causes:
  • Exchange rates are approximate
  • Rates update periodically, not in real-time
Solution:
  1. Currency conversion is for reference only
  2. Individual contributions show original currency
  3. Totals are estimates based on current rates

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”Can’t find a client account”

Possible causes:
  • Client name doesn’t match existing records
  • New client not yet in the system
Solution:
  1. Type the client name manually
  2. New clients are added to your personal list
  3. Check spelling if expecting an existing client

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General Issues

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”Page loads slowly”

Possible causes:
  • Large dataset (many achievements)
  • Slow internet connection
  • Browser cache issues
Solution:
  1. Clear browser cache and cookies
  2. Try a different browser
  3. Check your internet connection
  4. Contact support if persistent

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”Changes aren’t saving”

Possible causes:
  • Network interruption
  • Session timeout
  • Browser issue
Solution:
  1. Check your internet connection
  2. Refresh the page and try again
  3. Log out and log back in
  4. Try a different browser

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”I found a bug”

Solution:
  1. Note the steps to reproduce the issue
  2. Take a screenshot if possible
  3. Contact support with details:
    • What you were trying to do
    • What happened instead
    • Browser and device information

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Getting Help

If you can’t find a solution here: When contacting support, please include:
  • Description of the issue
  • Steps to reproduce
  • Screenshots if applicable
  • Browser and device information
Last modified on May 4, 2026