> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kamascend.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Solutions to common issues in KAM Ascend

This guide covers common issues and how to resolve them.

## CV Optimizer Issues

### "My CV upload failed"

**Possible causes:**

* File format not supported (use PDF or DOCX)
* File too large (max 10MB)
* Corrupted file

**Solution:**

1. Ensure your file is PDF or DOCX format
2. If the file is large, try compressing it
3. Try pasting the CV text instead of uploading

### "The ATS score seems wrong"

**Possible causes:**

* Job description was incomplete or summarized
* CV format is unusual
* ATS algorithms vary by system

**Solution:**

1. Use the complete, original job description
2. Ensure your CV uses standard section headings
3. Remember: the score is a prediction, not a guarantee

### "The AI rewrite changed my content too much"

**Solution:**
The AI rewrite is a starting point, not a final product:

1. Review each section carefully
2. Revert changes that don't reflect your experience
3. Personalize the language to sound like you

***

## AI Coach Issues

### "The coach doesn't know about my achievements"

**Possible causes:**

* Achievements not logged yet
* Session started before achievements were added

**Solution:**

1. Log achievements in the Achievements module first
2. Start a new coaching session after logging achievements
3. Saved notes from previous sessions are included automatically

### "Confidence score is low"

**Possible causes:**

* Limited relevant achievements for the topic
* New user with minimal evidence base
* Topic outside the coach's training scope

**Solution:**

1. Review the remediation flags for suggestions
2. Log more achievements relevant to the topic
3. Provide more context in your messages

### "Session was lost"

**Possible causes:**

* Sessions are ephemeral by default
* Browser closed without saving

**Solution:**

1. Always click "Save Note" for important insights
2. Saved notes persist across sessions
3. Start a new session and reference saved notes

***

## Revenue Tracking Issues

### "Currency conversion seems wrong"

**Possible causes:**

* Exchange rates are approximate
* Rates update periodically, not in real-time

**Solution:**

1. Currency conversion is for reference only
2. Individual contributions show original currency
3. Totals are estimates based on current rates

### "Can't find a client account"

**Possible causes:**

* Client name doesn't match existing records
* New client not yet in the system

**Solution:**

1. Type the client name manually
2. New clients are added to your personal list
3. Check spelling if expecting an existing client

***

## General Issues

### "Page loads slowly"

**Possible causes:**

* Large dataset (many achievements)
* Slow internet connection
* Browser cache issues

**Solution:**

1. Clear browser cache and cookies
2. Try a different browser
3. Check your internet connection
4. Contact support if persistent

### "Changes aren't saving"

**Possible causes:**

* Network interruption
* Session timeout
* Browser issue

**Solution:**

1. Check your internet connection
2. Refresh the page and try again
3. Log out and log back in
4. Try a different browser

### "I found a bug"

**Solution:**

1. Note the steps to reproduce the issue
2. Take a screenshot if possible
3. Contact support with details:
   * What you were trying to do
   * What happened instead
   * Browser and device information

***

## Getting Help

If you can't find a solution here:

* **Email:** [support@kamascend.com](mailto:support@kamascend.com)
* **Response time:** Within 24-48 hours

When contacting support, please include:

* Description of the issue
* Steps to reproduce
* Screenshots if applicable
* Browser and device information